FAQ
About Chong Hing Bank Corporate Internet Banking Services
| 1. | What is this service about? |
| A: |
It is an online banking service provided by the Bank for our corporate customers, which allows you to perform various banking transactions via the Internet anytime and anywhere.
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| 2. | What are the services available? |
| A: |
Most banking services are available, for example: account enquiry, fund transfer, foreign exchange, bill payment, fixed deposit, cheque book request and management functions.
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| 3. | Who can apply this service? |
| A: |
All corporate customers holding HKD Savings Account or Current Account of the Bank are eligible to apply. If you do not have any Chong Hing HKD Savings Account or Current Account, you are welcome to open one at any branch of the Bank.
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| 4. | Can I access this service overseas? |
| A: |
Yes. You can access it from anywhere in the world via the Internet.
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| 5. | Is there any service fee? |
| A: |
There is no monthly and annual fee for using this service. However, service charges are applicable for some designated transactions, for details, please refer to the Bank's Service Charges.
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| 6. | What is the difference between "Single Authority" and "Joint Authorities"? |
| A: |
The major difference between the "Single Authority" and "Joint Authorities" is that the latter requires multiple authorisations to complete a designated transaction, and corporate customers can pre-define the number of approvers required for each function and account transaction. For Joint Authorities, each user can be assigned to different roles (including Administrator, Approvers, Operator) to restrict their access rights to the functions and accounts. The access rights to the functions and accounts of users can be defined by the Administrator.
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| 7. | Can I also subscribe to "Joint Authorities" if I am an existing "Single Authority" user? |
| A: |
No. Each corporate customer may subscribe to either "Single Authority" or "Joint Authorities", but not both at the same time. Please visit any branch of the Bank for changing the type of authority.
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