FAQ
Activation of Corporate Internet Banking Services
| 1. | How to activate Chong Hing Corporate Internet Banking Services? |
| A: |
After completing the application of Corporate Internet Banking service, every user can click the "First-Time Logon" in the Logon page of Corporate Internet Banking, and follow the instruction to complete the first-time logon process.
User ID, Activation Code which issued by the Bank, SMS One-Time Password are required for the activation, security questions and answers have to be set up during the activation process. |
| 2. | What should I do if I forgot the logon password? |
| A: |
If you forgot the logon password and your user role is an Operator, the Administrator could help you to reset the password.
If you forgot the password and your user role is an Administrator/Approver, please visit any branch of the Bank to reset the password. |
| 3. | What should I do if I forgot the Logon ID? |
| A: |
If you forgot the Logon ID, you can click the “Forgot Logon ID” in the Logon page of Corporate Internet Banking and follow the instructions to complete the verification of identity document, account number, security questions/answers and one-time password. After completing the verification, the Logon ID will be sent to your registered e-mail address.
You can also use the User ID issued by the Bank to log on to Corporate Internet Banking to view the Logon ID. |
| 4. | Can I update my Logon ID and password? |
| A: |
You can update the Logon ID by choosing "My Logon Name" under "Personal Setting", and click "Update User Name" to reset the user name.
You can update the password by choosing "Change Password” under "Personal Setting", and enter both the current password and new password. |
Getting Start with Chong Hing Bank Internet Banking Services
| 1. | Can I change the Customer Reference Number? |
| A: |
No. Your Customer Reference Number cannot be changed. However, you are allowed to personalise a Logon Name after you logged on to Corporate Internet Banking Services for your future logon.
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| 2. | Can I change the password? |
| A: |
Yes. You are reminded to change your 6-digit numeric password upon your first logon to the Internet Banking services. The new password must be of 8-12 characters, contains at least 1 uppercase letter (A-Z), 1 lowercase letter (a-z), and at least 1 special character (@ _ ' . - ? ! $ * =) or 1 number (0-9). The new password will be immediately effective upon confirmation.
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| 3. | How do I personalise a Logon Name? |
| A: |
You can personalise a Logon Name after you logged on to Chong Hing Bank Internet Banking Services. The Logon Name must comprise 8 - 12 alphanumeric characters and include at least 1 alphabet.
Your chosen Logon Name would be rejected if it does not comply with the set-up rules or it has already been registered by others. |
Account Management
| 1. | How to add/delete Account on Corporate Internet Banking? |
| A: |
Customer can manage the corporate's account(s) under the same signing authority, including HKD or foreign currency savings account, fixed deposit account, multi-currency savings account, current account, investment account and loans account, as shown on Corporate Internet Banking and Corporate Mobile Banking by choosing "Management Centre - Account Management".
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| 2. | If I deleted the display of one of my accounts on Corporate Internet Banking, can that account be added again? |
| A: |
Yes, your designated account(s) under the same signing authority can be added back anytime on “Management Centre” of Corporate Internet Banking. These may include HKD or foreign currency savings account, fixed deposit account, multi-currency savings account, current account, investment account and loans account.
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| 3. | Can I add/delete the registered third party account via Internet banking? |
| A: |
Yes. Adding/deleting registered third party account for transfer within the bank, interbank transfer (FPS/CHATS), telegraphic transfer" could be done via "Fund Transfer - Third Party Account Registration" on Corporate Internet Banking after completing the two-factor authentication, which will take effect in 24 hours after the operation / approval completion, while deleting registered third party account will take effect immediately. Each transaction type could register up to 30 third party accounts.
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| Transaction Limit Setting | |
| 1. | What is "Transaction Limit Setting"? |
| A: |
User of Single Authority or Administrator of Joint Authorities can view or adjust the transaction limit via "Management Centre - Service Setting - Service Limit Setting" on Corporate Internet Banking.
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| 2. | Can I set a higher aggregated daily transfer limit via Internet Banking? |
| A: |
Yes. User of Single Authority or Administrator of Joint Authorities can uplift the aggregated daily transfer limit within the limit assigned by the Bank via "Management Centre - Service Setting - Service Limit Setting" on Corporate Internet Banking after completing the two-factor authentication. The amendment will be effective only after the approval process is completed by another Administrator if the Administrator Authorisation Mode is set as "Mutual Authorisation".
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