FAQ

Administrator can manage designated user role of the corporate via “Management Centre - User Management" on Corporate Internet Banking as follows:
Operator: Add / Delete / Amend / Reset Password / Change user status / Change the functions/account authority;
Approver: Delete / Amend / Change user status / the functions/account authority;
Administrator: Change the functions/account authority;
For any other changes of Administrator or to add / reset password for Approver, please visit any branch of the Bank for the update.

Administrator of the corporate can manage designated user role of the corporate via "Management Centre - User Management" on Corporate Internet Banking. By clicking "Amend" after viewing the details of the user, Administrator can add/delete the functions/account authority of the user.

Administrator should add the authorisation template(s) for both financial transaction firstly via "Management Centre - Authorisation Management - Authorisation Template Maintenance" on Corporate Internet Banking. After the template setup, Administrator can assign the pre-defined Authorisation Template(s) for both designated transaction type/account via "Management Centre - Authorisation Management - Authorisation Mode Settings" on Corporate Internet Banking.

"Sequential Authorisation" requires ordered approval required for users with different authorisation levels, starting from Level C Authorised User(s), Level B Authorised User(s), to Level A Authorised User(s) for completing transactions. For using "Sequential Authorisation", transaction has to be initiated by a user not in the transaction authorisation combination or the last level authorised user of the transaction authorisation combination. For example, if the transaction authorisation combination requires one Level A authorised user and one Level B authorised user to initiate the transaction, it can be initiated by a Level C authorised user or user without an authorisation level (i.e. a user not in the transaction authorisation combination) or a Level B authorised user (i.e. the last level authorised user of the transaction authorisation combination).

"Non-Sequential Authorisation" does not require ordered approval, but requires fulfilling the designated number of Authoriser(s) of each approval class.

There are two types of Administrator Authorisation Mode, "Self-Authorisation" and "Mutual Authorisation". For "Self-Authorisation", operation can be completed by one Administrator without further authorisation. For "Mutual-Authorisation", operation submitted by one Administrator requires the authorisation from another Administrator.

If you would like to change the Administrator Authorisation Mode, please visit any branch of the Bank.