FAQ
Technical Highlights
| 1. | What browser do I need to use Corporate Internet Banking Services? |
| A: |
For the best performance, please access the Corporate Internet Banking Services with Chrome 81, Mozilla Firefox 65, Microsoft Internet Explorer Edge 12 or Safari 10 or above and JavaScript, TLS1.2 and Cookies must be enabled.
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| 2. | If my Internet connection were cut off during my submission of transaction, how would I know whether the transaction has been processed? |
| A: |
You can log on to Corporate Internet Banking Services again and enquire the transaction status under "Online Transaction Record" / "Operation Record".
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| 4. | What should I do if I do not get a response after clicking a hyperlink, a button or an icon? |
| A: |
The speed of Internet access is affected by factors like heavy Internet traffic, speed of modem and telephone lines, and server workload etc. If you encounter slow system response, please wait for a while, or you can log out from your current session and try again later.
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