Corporate Mobile Banking

Corporate Mobile Banking

You can securely manage your day-to-day finances via your mobile devices anytime and anywhere. The user-friendly interface enables you to experience hassle-free and flexible financial management.

Easy Logon and Mobile Token Services

Our Corporate Mobile Banking offers Easy Logon and Mobile Token Services which enable you to logo on to Chong Hing Corporate Mobile Banking Services easily with biometric authentication (including fingerprint/Face ID) or Mobile Token password (PIN). You can also use the Mobile Token Service to authenticate high-risk transactions, allowing you to manage your finances more securely and conveniently.

Details>

Security Tips

The Bank attaches great importance to the security of online transactions and strongly recommends you to learn more about the security measures we have put in place for you and the safety tips.

Details >

Service Overview

FAQ

Service Overview

Account Enquiry
- transaction history of up to 12 months
- E-statement enquiry

Fund Transfer
- Transfer funds to any same name accounts, or registered and non-registered third party accounts within the Bank.
- Transfer funds to any registered and non-registered accounts of other banks via "Faster Payment System” (FPS) or CHATS.
- Remit funds to registered and non-registered overseas accounts via Telegraphic Transfer.
- Foreign Exchange
- Support registration of third-party payee accounts when initiating transfer transaction.

Fixed Deposit
- Place or renew fixed deposit, view account balance and change maturity instruction.

Authorise transaction (Applicable to Joint Authorities)
- Authorise transaction and enquire transaction status via Corporate Mobile Banking.

Interest / Exchange Rate Enquiry
- Deposit interest rates and foreign exchange rates

Change Password
- Change password directly with your mobile devices after logging in to Corporate Mobile Banking, and the same password will be synchronised with Corporate Internet Banking.

Sign Up Steps

Step 1: Download "Chong Hing Corporate Mobile Banking (HK)" App
- Visit App Store/Google Play and search for "Chong Hing Corporate Mobile Banking (HK)" or scan the QR code below with your mobile device to download.
Step 2: Completion of Logon
- Use the Corporate Internet Banking* Logon ID and Password to log on to Chong Hing Corporate Mobile Banking Services.

Download Guide for "Chong Hing Mobile Banking" App

Ways to search for and install "Chong Hing Corporate Mobile Banking (HK)" App
- Users of iOS devices: Search and install the App via App Store or scan the below QR code to install.
- Users of Android devices in Hong Kong and outside Mainland China: Search for and install the App via Google Play or scan the QR code below to install.

Corporate Mobile Banking App

Users of Android devices in Mainland China can scan the QR code below to install:
Android application package download

Please open the browser after scanning.

*If you have not applied for Corporate Internet Banking Services, please contact your relationship manager or visit any branch of the Bank for the service application. Upon successful application, please complete the first time logon process via Corporate Internet Banking Services, and you can then use Corporate Mobile Banking Services.

About Chong Hing Bank Corporate Mobile App and Corporate Mobile Banking Services

1	Who can use Chong Hing Bank Corporate Mobile App?
A:	Whether you are a corporate customer of Chong Hing Bank or not, you can access the latest financial management information of Chong Hing Bank anytime and anywhere with the Chong Hing Bank Corporate Mobile App. No separate registration is required.
2	Who can use Chong Hing Bank Corporate Mobile Banking Services?
A:	Customers who have successfully registered Corporate Internet Banking Services (Single Authority or Joint Authorities) can use the same Logon ID and password to access Chong Hing Bank Corporate Mobile Banking Services after completing the first logon process in Corporate Internet Banking. If you have not yet registered for Corporate Internet Banking Services, please visit any branch of the Bank in person. You can log on to Corporate Mobile Banking Services by using our recommended iOS or Android mobile device.
3	Which mobile devices does Chong Hing Bank Corporate Mobile Banking App support?
A:	Chong Hing Bank Corporate Mobile Banking App supports the below mobile device and operating system: iPhone with iOS 12.0 or above versions Mobile devices with Android^TM OS 8.0 or above versions
4	How can I download and install Chong Hing Bank Corporate Mobile Banking/Mobile App?
A:	iPhone or Android mobile phone user can use QR code reader to scan the QR code below, or visit App Store/Google Play and search for "Chong Hing Corporate Mobile Banking (HK)" to download it for free. Customers from Mainland China can download the Android apk by scanning the QR code below
5	Is there any service charge for using Chong Hing Bank Corporate Mobile Banking Services and/or Mobile App?
A:	Chong Hing Bank Corporate Mobile Banking Services and/or Mobile App are free of charge. However, charges may apply to selected services such as CHATS and Telegraphic Transfer, etc. Besides, customers have to pay for the data transmission fee and the roaming charges to the telecommunications service provider. Please check with your telecommunications service provider for details. For details of the Bank's charges, please refer to the Bank's Service Charges.
6	How can administrator manage the accounts in Corporate Mobile Banking Services?
A:	Administrator can manage the accounts in Corporate Mobile Banking Services via the "Management Centre - Account Management" in Corporate Internet Banking Services.
7	Are there any relevant terms and conditions that must be accepted before starting to use Corporate Mobile Banking Services?
A:	Yes. Customer must accept the service terms and conditions in order to use the Corporate Mobile Banking Services.
8	What functions or services does the Corporate Mobile Banking Services provide?
A:	Corporate Mobile Banking Services provides general online banking services, including submitting or authorising transaction. The easy and user-friendly interface helps you manage your finance conveniently. Account Enquiry (including Account Overview, Transaction Details Enquiry, e-Statement, etc.) Fund Transfer (including Transfer Within the Bank, Local Inter-bank Transfer, e.g. FPS / CHATS, Telegraphic Transfer, etc.) Fixed Deposit (including Fixed Deposit Placement, Fixed Deposit Overview, Maturity Instruction Amendment, etc.) Foreign Exchange (including Foreign Currency Exchange Rates, Foreign Currency Exchange, etc.) Pending Transactions (including Approval Status Enquiry, etc.) Mobile Token Authentication Change Password
9	Do I need to use any particular telecommunications services providers?
A:	Our Corporate Mobile Banking Services are available to all telecommunications service providers. Once your mobile device is connected to the Internet, you can use Corporate Mobile Banking Services. However, you are advised to pay attention to the data roaming charges imposed by the telecommunications service providers
10	Can I access Corporate Mobile Banking Services overseas?
A:	Yes. You can enjoy our Corporate Mobile Banking Services from anywhere in the world once your mobile device is connected to Internet and you have installed the latest Mobile App. However, you are advised to pay attention to the data roaming charges imposed by the telecommunications service providers.
11	What if I forgot my logon password?
A:	If you forgot your logon password and your user role is the Operator, the Administrator can help to reset the password. If your user role is the Administrator/Approver, please visit any branch of the Bank in person for resetting the password.
12	What if I forgot my logon ID?
A:	If you forgot your logon ID, you can retrieve the logon ID by clicking "Forgot Logon ID" in the logon page, and follow the instructions to complete the verification of identity document, account number, security questions and answers and one-time password. After the verification, the logon ID will be sent to the registered e-mail address.
13	What precautions should be taken when using Corporate Mobile Banking Services?
A:	Avoid logging on to Corporate Mobile Banking Services via public Wi-Fi (wireless network) and Wi-Fi without encryption. When logging on to Corporate Mobile Banking Services in public area, you should protect your password carefully. Certain device models may take some time to change the password into * format.
14	In case there is an incoming call when I am using the Corporate Mobile Banking Services, will the Corporate Mobile Banking session automatically logout?
A:	It depends on the mobile device model you use. You may go back to the Mobile App and check if the logon session is still valid. Please note that our system will automatically terminate your Corporate Mobile Banking session after idling for around 15 minutes.
15	Do I need to close the Mobile App after logging out Corporate Mobile Banking Services?
A:	After logging out the Corporate Mobile Banking Services, you are advised to close the Mobile App at the same time.
16	What should I do if the Chong Hing Bank Mobile App cannot be opened?
A:	If you cannot open the Chong Hing Bank Mobile App on your mobile device: 1. Please try to restart your mobile device. 2. If the problem persists, please remove the Chong Hing Bank Mobile App installed in your mobile device, then download and install the Mobile App again.