Manager, Electronic Banking

Responsibilities:

• Manage and support day-to-day digital banking application and usage to personal and corporate banking
• Participate in software development lifecycle process, prepare necessary project documentations, perform user acceptance test, arrange the logistics for new service rollout, provide training and conduct quality checking
• Provide support to digital banking projects by coordinating with internal departments and external vendors as well as ensuring the compliance with relevant rules, regulations and ordinances
• Conduct benchmarking and market analysis to strengthen the competitiveness and user experience of digital banking services, suggest implementation plan to improve digital banking penetration rate and active ratio
• Collect digital banking utilization statistics, conduct appropriate data analysis, compile management reports, and propose improvements

Requirements:

• University graduate in e-Commerce, Business Administration or related discipline
• Minimum 5 years' relevant working experience in Mobile and Internet Banking service support and development
• Good understanding in digital banking services, related regulatory requirements, quality assurance, risk control and digital banking security
• Excellent interpersonal and communication skills
• Customer-oriented and equipped with market intelligence
• Good team player and independent contributor
• Fluent in spoken English, Cantonese and Putonghua, and high proficiency in written English and Chinese