Contact Us
Contact Us
24-hour Services
| Services | Telephone Number | Fax Number | Email Address |
|---|---|---|---|
| Phone Banking Services (Self-service) |
(852) 3768 6688 | - | - |
| Credit Card | (852) 3768 8888 | (852) 3768 1818 | customerservice@chbank.com |
| Report Lost Card | Credit Card (852) 3768 8811 ATM Card (852) 3768 6800 |
- | - |
Customer Services
| Services | Telephone Number | Fax Number | Service Hours | Email Address |
|---|---|---|---|---|
| General Banking Services | (852) 3768 6888 | (852) 3768 1881 | Mon - Fri: 9:00 am - 6:00 pm Sat: 9:00 am - 1:00 pm |
customerservice@chbank.com |
| Exceed Banking | (852) 3768 8838 | (852) 3768 1881 | Mon - Fri: 9:00 am - 6:00 pm Sat: 9:00 am - 1:00 pm |
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| Cross-border Services | (852) 3768 6698 Toll-free hotline#: 4008415036 |
(852) 3768 1881 | Mon - Fri: 9:00 am - 6:00 pm Sat: 9:00 am - 1:00 pm |
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| Personal Loan | (852) 3768 6899 | (852) 3768 1881 | Mon - Fri: 9:00 am - 6:00 pm Sat: 9:00 am - 1:00 pm |
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| Mortgage Loan | (852) 3768 6868 | (852) 3768 1881 | Mon - Fri: 9:00 am - 6:00 pm Sat: 9:00 am - 1:00 pm |
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| Car Loan | (852) 3768 8688 | (852) 3768 1363 | Mon - Fri: 9:00 am - 6:00 pm |
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| Insurance | (852) 3768 9288 | (852) 3768 9292 | Mon - Fri: 9:00 am - 6:00 pm |
chics@chbank.com |
| Securities | (852) 3768 9888 (852) 3768 9818 |
(852) 3768 1933 | Mon - Fri: 9:00 am - 5:30 pm Sat: 9:00 am - 1:00 pm |
cs@chsec.com.hk |
| MPF | (852) 3768 8228 | - | Mon - Fri: 9:00 am - 6:00 pm |
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| Trade Finance | (852) 3768 1188 | (852) 3768 1313 | Mon - Fri: 9:00 am - 6:00 pm |
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Remarks: Closed on public holidays.
Customer Opinion
| Telephone Number | Fax Number | Service Hours | Email Address | Download Form | Online Form |
|---|---|---|---|---|---|
| (852) 3768 6837 | (852) 3768 1881 | Mon - Fri: 9:00 am - 6:00 pm |
csquality@chbank.com | Customer Opinion Form | Customer Opinion Online Form |
Live Chat With Chong Hing Live Chat, our customer service staff will provide instant text messaging service to answer specified customer enquiries. (Details)
#When you are in the Mainland, the toll-free hotline allows you to contact our customer service free of IDD charges. Customers have to agree to be bound by the service providers' terms and conditions.